Remote Working in Customer Service Jobs

It means supporting each other and making positive social connections with colleagues. As we all know 99.99% people do jobs only because of money and in America the monthly average salary is $5500. From the colleagues we recruit to the clients we serve, incorporation and variety are the underpinning of the unique labor force at American Carriers. We will be delivering them as live virtual workshops via with a trainer to guide you through the agenda and to answer any questions you may have. We have included all the information that will make this an easy to access workshop. You will be required to work from the office during the initial training program at our Leicester office based on the Meridian Business Park, Enderby. Your primary responsibility will be to contact current, lapsed and unknown customers to offer services specific tailored to them delivering a great experience in the process.

what is remote customer service

You also need to bring your team together regularly, as not all work can be done remotely, and staff often need the opportunity to bond. This increase in productivity was attributed to a quieter work environment, less distractions from colleagues, and longer hours were worked. As there was no commute, staff generally started working earlier. They also took shorter breaks, worked until the end of the day, and took fewer sick days. Another positive factor of allowing employees to work remotely is that staff retention tends to improve. Live chat software is a way for customers to contact you. It’s also rich in features that support the behind-the-scenes workings of great customer service.

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And a lot of employees have discovered that they prefer to work from home. If you can bring customer service experience at any level, we are offering a brilliant opportunity to join our award winning contact centre team and work from the comfort of your own home. HiHi is the ideal phone system for those companies with customer services teams operating in non-centralised locations. Power up your remote customer service teams today, with a free trial of WhosOn. Other remote workers might need to see a customer’s computer screen or even take control of it entirely to fix a problem. Live chat software enables this remotely too, with follow page and remote desktop control. So, you can chat to customers while resolving their issues directly.

what is remote customer service

We do predict that it will make managers really weigh up the pros and cons of remote working however – if productivity doesn’t really change, is it worth hiring out an office space, for instance. Utilise the correct resources and provide the most appropriate and cost effective solutions in line with company and client policies and procedures. Handle all calls in a prompt, courteous and professional manner with empathy and customer focus. Front line contact with customers and suppliers providing information. SimplyHired may be compensated by these employers, helping keep SimplyHired free for jobseekers. SimplyHired ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on SimplyHired. For more information, see the SimplyHired Privacy Policy.

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Represent a leading brand, always ensuring outstanding customer service. It’s having the tools, teamwork, and management to be there for your what is remote customer service customers, create real connections, and solve their problems. If you’re frustrated, you pause for a supportive chat at the water cooler.

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You also need to trust your employees to find the best way of working for them, and not micro manage them. The most effective way to measure a company’s carbon footprint though, is through milage. Commuting to work causes countless cars to be on the road, thus remote working can massively reduce the release of carbon dioxide into the atmosphere. For instance, in 2015, Xerox reported that allowing employees to work from home that year resulted in 92 million fewer miles driven.

  • Represent a leading brand, always ensuring outstanding customer service.
  • But remote work can make it hard to keep track of your service agents.
  • Having a remote workforce can additionally cut costs for a company.
  • The highest proportion of remote workers were amongst the company founders and higher level executives, which was around 55%.
  • If some people don’t buy into it, resentments can form, and remote employees could be accused of laziness.